We reserve the right to raise our rates as needed to adjust for costs, however we will always give our clients advance notice of any price increase.

We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Maid Squad is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.

Lockouts deprive our cleaning technicians of their income. If you do not contact us to cancel a cleaning and the technician arrives at your home at the scheduled time and cannot gain entry or is denied access, we will charge you a lockout fee of the full cost of the cleaning to compensate the cleaning technician for their lost time.

FAQs – Page 2 – Maid Squad

Q: No unfair solicitation of employees.

At Maid Squad, we are proud of our wonderful employees and we put a lot of time, money, and effort into recruiting, hiring, and training only the best people. Sadly, some past clients have tried to take advantage of our hard work by trying to “poach” our employees. Please note that our employment contract prohibits employees from accepting private work for Maid Squad clients unless Maid Squad is compensated with a finder fee of $2,500. Please do not solicit our employees for side jobs or direct hire outside of this contract. Not only does this place our employee in an awkward situation, it is unfair to our small business. If you attempt to solicit an employee for private hire without paying the required finder fee, all future services will be immediately terminated.

Q: How does billing work?

When you schedule your first service with us, we will take a credit card that will be kept securely filed for payments. Payment is due at time of each service and your card will be charged the day of each cleaning. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within three (3) business days. If payment is not made within three (3) business days following a cleaning, we will assess a late payment fee of $10 per day, and will pause all scheduled services until payment is made. If your service is paused, you may lose your place in the schedule.

Q: What if I need to skip a cleaning?

If you are a Recurring Cleaning customer, any request to skip a cleaning please call our office at (412) 819-7096 your regular Recurring Cleaning frequency is weekly, you will be charged a $35 skip fee for any skipped cleaning. If your Recurring Cleaning frequency is every two weeks, you will be charged a $50 skip fee for any skipped cleaning. If your Recurring Cleaning frequency is every four weeks, you will be charged a $100 skip fee for any skipped cleaning. Regardless of your regular schedule, if you skip two cleanings in a row, you will be charged the full, non-discounted price for the catch-up cleaning.

Q: How do I get started?

If you are a new client, we recommend that you start with our Top-to-Bottom Deluxe Cleaning. This will give your whole house a fantastic clean and will get you caught up on your housekeeping. Then schedule our Recurring Cleaning Service and we will arrange regular cleanings on the frequency that you choose: every week, every two weeks, or every four weeks. We also offer Move In/Move Out cleanings to deep-clean an empty house. BONUS: Get a discount off a Top-to-Bottom or Move In/Move Out Cleaning if you book Recurring Cleanings at the same time. Get started now with a fast free quote !